PSX Revive Return Policy

At PSX Revive, we want you to be satisfied with your purchase. However, please note that returns are only accepted for specific reasons. We sell retro PSPs that are around 15 years old, and while we make every effort to ensure they look as new as possible, very minor scratches are to be expected with such vintage devices.

Order Cancellations:

We understand that plans can change, and we’ll always do our best to accommodate cancellation requests.

Cancellation requests must be submitted within 12 hours of placing the order. After this cutoff, the order may already have entered processing or fulfillment, and cancellation is no longer guaranteed.

Processing may include supplier payment, refurbishment, modification, game installation, testing, quality checks, packing, or preparation for shipment.

If your order has not yet entered processing, we may be able to cancel it and issue a refund.

Once an order has entered processing, we may no longer be able to cancel it, even if it has not yet shipped.

If your order has already shipped, it cannot be canceled as it is out of our hands.

Please contact us as soon as possible after placing your order if you need to request a cancellation.

Return Eligibility:

Returns are only accepted within 30 days of delivery for the following reasons:

• Incorrect item received

• Functionality issues

• Charging issues

• Shipping/delivery issues

Please note, since our devices come with custom firmware, updating the device will result in voiding the modding. Returns will not be accepted if the device has been updated, as this compromises the custom modifications. However, we can guide you online to mod the device again if needed.

How to Return:

1. Contact our customer support team to initiate the return process, including your order number and the reason for return.

2. If your return is approved, we’ll send you a free return label. Please ensure the PSP is packed securely in the same condition and packaging you received it in before shipping.

Important: The item must be shipped within 7 days of receiving your return label. If shipped after 7 days, a 30% penalty will be deducted from the store credit amount due to logistical constraints and restocking complications.

Store Credit and Replacements:

Once we receive and inspect the returned PSP, you can choose between store credit, refund to original payment method or a replacement device, provided the return reasons are met. 

Questions?

If you have any questions or need assistance with the return process, feel free to reach out to us.